Yoshizen's Blog

Ombudsman System — What them for ?

On top of two Ombudsman’s issue, recently I got one more of it — for Telecom Ombudsman.   It started when I received a letter from EE which said that they are going to revise the charge of a mobile phone.   What?    I never heard of such a mobile phone.   Whose phone they are talking about?   When I checked my banking record, I realised that a Direct Debit which said for EE & T-MOBILE  was not for the line rental of my Broadband connection.   It seems I’ve been paying about £12/month for the past four years for the nonexistent phone.

So, I complained to the EE.  They said that I made a contract on 6 of December 2016 though there was no signed contract.   While no such contract, neither the phone itself was existing, they just used my name and the bank account of broadband to another item.    Yet still, EE said that there was a record of the use of the phone twice on the 21st of December 2016. ? ? ? —– Who used such phone in where?  And who said that belongs to me?—– Could it be happened such as a meeting of the techno geeks in the Greenwich, while testing a discarded broken phone? —– For this strange affair, EE offered me 6 months refund though I couldn’t accept it. (I don’t like them make money out of deception)

So, I took the complaint to the Telecom Ombudsman.  (You can Google Ombudsman and go to their site to lodge a complaint —– the site is a very well designed and educative place.  You can learn how to write very very polite, friendly words.  (On the surface.) (I recommend you try to make a mock-up complaint to see how they operate by your eyes.)  😀   —– The beauty of “Do it” (my Zen policy) is able to see its reality by our own eyes and learn from the pain.

While filling each box next by next, when I filled a box to write the phone number, they started to say “enter a valid UK number” = so that, I couldn’t go any further as I don’t have anything else.   It’s mean, I have to give up. —– When I came back next day it was OK and I could go further.   (If I didn’t comeback, in effect, one complaint has been successfully ousted before even opening a case.)

But when, I needed to upload the evidence, yet more trouble came up.   The letter of EE or the bill kind of documents are all in the photo = JPG file.   But my file were rejected.  

Their site was so well designed = their every page having the customer response button which we can click from hate to very satisfied.  So, I commented with the dissatisfy mark, (as above).

Then a new page opened for me to complain.

To this complaint, the next day I received an Email which said that the supported file type was jpg, not JPG.   If you know this area, you may know how awkward this difference is.   Because of the most of photo file (other than png kind) is JPG, and jpg is very rare, therefore very difficult to convert.  This must be the tactic to oust the complaint to save the skin of the company.  (It took a whole afternoon for me to look for a converter program and try this, try that. — such as Clod Converter can convert but very difficult to save as a usable file. — or I might need to pay money)

On the end, at least everything was done while overcoming so many obstacles. (How many people could succeed in this process under such tricks, and how many people had to give-up to recover their lost money !)

Then I received their Email which says that since the other side (EE) lodged their evidence I need to give my answer till 07th of May = looks 4 days time though, those days are Saturday,  Sunday, and a Bank holiday Monday.   And I still don’t know where is EE’s evidence nor their comments.   (I sent the question “Where is their Evidence ?” though until Tuesday 7th they will not see my question, nor they can answer = its mean, Ombudsman will give a decision without having my answer = while allowing the EE to make-up their convenient story, even falsify the evidence. 

In fact, this is a well-known tactic in the Court battle, sending a notice on Friday and demand the other side to respond on Monday, leaving no time to the other side to prepare.  (That is what the Court proceedings is = always dirty = Can you believe fairness, JUSTICE? — Don’t be naive = I learned this in a hard way myself.) —– So, this is the real face of the Ombudsman System = while showing best polite, friendly face, and use the dirty trick behind, for the sake of the industry’s profit.  (So, the system goes on happily hand in hand )    Indeed, this is the way how British Diplomacy works with its coax, with its coercion, even with a deception = remember how they managed their colony.  (There is a say among the photographer —– when visiting the editor of the magazine if they said “Beautiful photo, I’ll give you a call” there would be no assignment to come.  The job would come from the editor who made a sharp question.   The editor wants the visitor to leave the office as quick as possible with a happy smile and keep buying the magazine.   This is THE British Diplomacy in practice. )

Ombudsman system is to prevent the scandalous/fraudulent or silly mistake of the industry’s practice exposed to the public and try by the independent open Court but to suppress and conceal the mater within the cosy comradeship.  That is why This System operated FREE in contrast to the expensive Court proceedings.     So that, if the complaint was blocked by the tricks on the Documentation Maze which cost very little, it is the industry’s heavenly victory. —– Remember anything free, there is a catch behind.

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